Hi, can I use SLA notifier for notify several times before the SLA?

 

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Hi Halil

At the moment you can only have one notification. 

Tuncay

 

 

 

 

 

Thank you for the fast answer!

I hope in the future updates you will implement multiple notifications smile it will be very useful.

Hi again Halil

Multiple notifier option is almost ready. 

TIME to SLA

we are using TIME to SLA Plugin with Jira 7.0.9 & we require to have notification of each Incident ticket to get notified based on the hierarchy  with 25% ,50% , 75% & 90% before SLA Breaches ?

Is there any way to achieve multiple SLA notification before the SLA breach using TTS?

 

Regards

Vijay

Hi Vijay,

At the moment you can not have several notifications for a single SLA but we have plans to do so.

Regards

Tuncay

Hi colleagues,

Has this feature been implemented? We're using Time To SLA v.7.6.0 and can observe that multiple sla notifiers (for example  4h before the SLA target date, 1h, before, 10 mins after) dont work as expected -- only first notification (4h before) was sent.

0 votes

Hello 

Multiple SLA notifiers shoyld work as expected. You can define as many notifier (both before and after target dates) as you want.

If you feel there is a problem, please raise a support ticket and the support team would fix it ASAP.

Tuncay

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