I have an approval set up on a transition from In Progress to Ready for Deployment, the approval is such that the user requests approvals and all approvals must be received and only then will the work item be updated to a status of Ready for Deployment.
I also have a Post Function on the same transition. It seems as though the Post Function and Approval are not working together, meaning the Approval works on it's own to transition the work item to Ready for Deployment, but the post function is never triggered. If I remove the Approval, the Post Function works as expected.
Please advise if there is another setting that needs to be configured in order for these two functions to work together.
Our Approval add-on Version 2.3 provides this functionality.
The linked page illustrates how to manage your approval global settings to allow the add-on to trigger the existing post functions:
Thank you for getting back to me, however, I'm still unable to get the post functions to work with the approval workflow.
When using a Post Function to assign to a specific user and the Responsive Automatic Transition, the transition does not work.
I have tested various scenarios detailed below and found that the following combinations do, leading me to believe that there is an issue with the approval tool:
Any assistance you can provide would be appreciated.
I need further information describing the scenario not working as expected (the third).
I suppose you are meeting a failure scenario (bahaviour 2) due to existing conditions and validators are not all satisfied. You can easily check it because when it occurs you display an alert icon as per the example provided below:
When clicking the icon you can display the complete alert message as per the example provided below:
Can you, please, confirm me that it is the scenario you are encountering?
If not, can you please provide me further details describing?
If the scenario you are encountering is the second I have mentioned, you need to set your configured conditions and validators and, in same cases, your project permission settings, so that the user set on your global AWT configuration can satisfy all conditions and validators.
E.g. Condition: Only users with Assign Issues permission can execute this transition.
-> You need to update Project Permission schema so that the user set on the Global Awt setting has Assign Issues permission.
If you need, I'm available to support you to manage these settings but I need to have the screenshots of the conditions and validators configured for the specific transition and if any permission condition is set, also the project permission’s screenshot.
In the above mentioned scenario, we were not getting a validation error. The work item status would transition as expected once approvals were received, the post-function simply would not execute.
With that said, I'm following up with you also to report that now that I have updated to Plug in version
We did not have a Conditional Rule defined. Thus, removal of a conditional rule isn't an option to fix this for us. We are encountering this issue when a JIRA work item enters the transitions state for which we have an approval workflow configured.
Meaning from the moment that I upgraded, with no configuration changes, we began receiving an error that limited our ability to view the work item.
Do you have an estimated date when a fix will be available to address this?
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