Having a problem with the 1.7 tinymce plugin and JIRA 5.0.7 keystrokes not being read

Having a problem with the 1.7 tinymce plugin and JIRA 5.0.7.

When user is typing in fields it just refuses to recognize keystrokes in some FFX 20.0.1 and IE 9.0.8112.16421, however Chrome 26.0.1410.64 m does not seem to havfe the same issues.

For example when typing:

"The quick brown fox jumped over the slow lazy dog" in IE/FFX you might get: "Th q brw x d vr th w zy d"

The unrecognized keystrokes appear to be consistent over time, however are inconsistent from initial create to editing a saved field, when you first open the field you might not be able to typce c or g but other characters work. Later they don't. You can copy and paste text in with no issues.

2 answers

1 accepted

Hi Thackett,

I suspect this has something to do with keyboard shortcuts...

Can you please navigate to YourName->Keyboard shorcuts and disable them?

Stéphane

Thank you Stephane. This did not resolve my problem when I disabled them for my individual account but I was able to solve the issue by disabling the keyboard shortcuts plugin completely from the admin page.

0 vote
Ahmad Danial Atlassian Team May 02, 2013

Hey there, Thackett.

You can also speed things up on your side by contacting the respective plugin vendor to address the concern that you have.

Hope this helps.

Warm regards,

Danial

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published May 30, 2018 in Marketplace Apps

Three tips for boosting your board's efficiency with Story Maps

Trello is one of the most effective tools for driving your sprints. It's customizable for every Agile team and product owners and Scrum masters (SM) love it. However, Agile teams often struggle with:...

850 views 2 9
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you