We recently purchased a license for the forum add-on, and received a license key. When we enter that license key into the License Key field, and update- the add-on still says that we need a license.
Are we going about this wrong? Is there another way to license the tool?
The screenshot below shows what we see, the license key is entered, but does not seem to take?
So to provide a bit more context, Community Forums add-on used to be licensed by Adaptavist PLM (Plugin Licensing Manager) only, which was our licensing mechanism invented before Atlassian UPM licensing was available. This is no longer the case and Community Forums works now with UPM just fine - you can read more about it here: http://www.adaptavist.com/w/all-adaptavist-add-ons-now-licensed-via-the-atlassian-marketplace/
In your particular case, the screenshot says that you've got an eval license, not a commercial license - get in touch with Adaptavist Product Support team and we will help you out.
It started as any story starts, on a normal, rainy day. Admin meets App, and her name was Klok2, and like any first relationship we were both trying to make it work but neither one knew what...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs