We recently purchased a license for the forum add-on, and received a license key. When we enter that license key into the License Key field, and update- the add-on still says that we need a license.
Are we going about this wrong? Is there another way to license the tool?
The screenshot below shows what we see, the license key is entered, but does not seem to take?
So to provide a bit more context, Community Forums add-on used to be licensed by Adaptavist PLM (Plugin Licensing Manager) only, which was our licensing mechanism invented before Atlassian UPM licensing was available. This is no longer the case and Community Forums works now with UPM just fine - you can read more about it here: http://www.adaptavist.com/w/all-adaptavist-add-ons-now-licensed-via-the-atlassian-marketplace/
In your particular case, the screenshot says that you've got an eval license, not a commercial license - get in touch with Adaptavist Product Support team and we will help you out.
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