Having a hard time licensing the trial version of forums

We recently purchased a license for the forum add-on, and received a license key. When we enter that license key into the License Key field, and update- the add-on still says that we need a license.

Are we going about this wrong? Is there another way to license the tool?

The screenshot below shows what we see, the license key is entered, but does not seem to take?

license problem.PNG 


1 answer

Hi Patrick,

So to provide a bit more context, Community Forums add-on used to be licensed by Adaptavist PLM (Plugin Licensing Manager) only, which was our licensing mechanism invented before Atlassian UPM licensing was available. This is no longer the case and Community Forums works now with UPM just fine - you can read more about it here: http://www.adaptavist.com/w/all-adaptavist-add-ons-now-licensed-via-the-atlassian-marketplace/


In your particular case, the screenshot says that you've got an eval license, not a commercial license - get in touch with Adaptavist Product Support team and we will help you out.




Suggest an answer

Log in or Sign up to answer
Community showcase
Published Feb 07, 2019 in Marketplace Apps

A Timeless Love Story

It started as any story starts, on a normal, rainy day.   Admin meets App, and her name was Klok2, and like any first relationship we were both trying to make it work but neither one knew what...

460 views 8 27
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you