You can specify a configuration parameters in a file called "email-this-issue.properties".
These parameters will set default values for all users.
Add a parameter as follows:
#set email format to html or text
You must copy the file to $JIRA_INSTALL/atlassian-jira/WEB-INF/classes and restart JIRA.
Please find further details in the plugin documentation.
Have you tried the User Prefernces page in the administration?
There you can "
Set the default values for user preferences. If the user has not specified a preference then the values for the user will fall back to the default values set here. You can 'Apply' the email preference which will allow you to force each users value to be that of the default.
There you can set the
|Default outgoing email format to||html|
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