Greenhopper - some users seeing JIRA Server Error when clicking on Agile menu, some are not.

A few of our staff are seeing the following message when clicking on the GreenHopper Agile Menu:

"The JIRA server could not be contacted. This may be a temporary glitch or the server may be down."

However, of the five people who have checked for me this morning, two see the message and the other three do not. I cannot find a pattern - the issue appears across multiple browsers for the two seeing the error, and not in any browser for the rest.

Where do I go from here?

7 answers

1 accepted

you'll need to post logs. With out the specific error it is hard to troubleshoot.

The solution Sulfadli pointed me to seemed to do the trick. Thanks!

Did you loook into the log file? Perhaps there is a hint?

0 vote

Indeed, you can compare if there is any similar stack trace with this KB article.

We do not have logging turned on due to bloat issues. I've had the folks seeing the issue clear their browser caches and try again, and they're still seeing it.

Here is the log info (attached)

() Log file. I hope - not sure what is happening with the add text file option here.

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