Greenhopper - some users seeing JIRA Server Error when clicking on Agile menu, some are not.

A few of our staff are seeing the following message when clicking on the GreenHopper Agile Menu:

"The JIRA server could not be contacted. This may be a temporary glitch or the server may be down."

However, of the five people who have checked for me this morning, two see the message and the other three do not. I cannot find a pattern - the issue appears across multiple browsers for the two seeing the error, and not in any browser for the rest.

Where do I go from here?

7 answers

1 accepted

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you'll need to post logs. With out the specific error it is hard to troubleshoot.

The solution Sulfadli pointed me to seemed to do the trick. Thanks!

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Did you loook into the log file? Perhaps there is a hint?

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Indeed, you can compare if there is any similar stack trace with this KB article.

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We do not have logging turned on due to bloat issues. I've had the folks seeing the issue clear their browser caches and try again, and they're still seeing it.

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Here is the log info (attached)

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() Log file. I hope - not sure what is happening with the add text file option here.

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