Greenhopper - "installed but cannot be enabled"

I have just purchased a download copy of Greenhopper plugin. Using Administrator rights I have downloaded the plugin into JIRA. However it appears that the plugin cannot be enabled.

The JIRA version we have is 4.4.4.

The Greenhopper plugin version is 5.10.1

Can you assist please?

2 answers

1 accepted

You need uninstall Greenhopper and then install a version compatible with Jira 4.4.4 which is version 5.8.7.

I'm facing same issue.



"The call to the JIRA server did not complete within the timeout period. We are unsure of the result of this operation."

Jira url: http://localhost:8080/plugins/servlet/upm

Snip from Jira log:

2012-10-01 10:14:18,555 http-8080-4 ERROR sa 613x1500x1 1z2cub /rest/plugins/1.0/com.pyxis.greenhopper.jira-key [atlassian.plugin.manager.DefaultPluginManager] There was an error loading the descriptor 'null' of plugin 'com.atlassian.jira.jira-view-issue-plugin'. Disabling.

java.lang.RuntimeException: Unable to enable web fragment

at com.atlassian.plugin.web.descriptors.AbstractWebFragmentModuleDescriptor.enabled(

at com.atlassian.plugin.web.descriptors.DefaultWebPanelModuleDescriptor.enabled(

at com.atlassian.multitenant.plugins.MultiTenantModuleDescriptorFactory$LifecycleInterceptor$

at com.atlassian.multitenant.impl.DefaultMultiTenantManager.runForTenant(

at com.atlassian.multitenant.impl.DefaultMultiTenantManager.runForEachTenant(

at com.atlassian.multitenant.plugins.MultiTenantModuleDescriptorFactory$LifecycleInterceptor.handleEnabled(

at com.atlassian.multitenant.plugins.MultiTenantModuleDescriptorFactory$LifecycleInterceptor.intercept(

at com.atlassian.plugin.web.descriptors.DefaultWebPanelModuleDescriptor$$EnhancerByCGLIB$$2b39f4aa.enabled(<generated>)

at com.atlassian.plugin.manager.DefaultPluginManager.notifyModuleEnabled(

at com.atlassian.plugin.manager.DefaultPluginManager.enableConfiguredPluginModule(

at com.atlassian.plugin.manager.DefaultPluginManager.enableConfiguredPluginModules(

at com.atlassian.plugin.manager.DefaultPluginManager.notifyPluginEnabled(

at com.atlassian.plugin.manager.DefaultPluginManager.enablePlugins(

at com.atlassian.jira.plugin.JiraPluginManager.enablePlugins( <+3> ( (

at java.lang.reflect.Method.invoke(

at com.atlassian.plugin.osgi.hostcomponents.impl.DefaultComponentRegistrar$ContextClassLoaderSettingInvocationHandler.invoke(

at $Proxy77.enablePlugins(Unknown Source) <+3> ( (



Caused by: com.atlassian.plugin.PluginParseException: Unable to load the module's display conditions: Could not load 'com.atlassian.jira.plugin.webfragment.contextproviders.MultiContextProvider' in plugin com.atlassian.jira.jira-view-issue-plugin

at com.atlassian.plugin.web.descriptors.ContextProviderElementParser.makeContextProvider(

at com.atlassian.plugin.web.descriptors.AbstractWebFragmentModuleDescriptor.enabled(

... 219 more

Caused by: com.atlassian.plugin.web.conditions.ConditionLoadingException: Could not load 'com.atlassian.jira.plugin.webfragment.contextproviders.MultiContextProvider' in plugin com.atlassian.jira.jira-view-issue-plugin

at com.atlassian.jira.plugin.webfragment.JiraWebFragmentHelper.loadContextProvider(

... 220 more

Caused by: java.lang.IllegalStateException: Cannot autowire object because the Spring context is unavailable. Ensure your OSGi bundle contains the 'Spring-Context' header.

at com.atlassian.plugin.osgi.factory.OsgiPluginInstalledHelper.assertSpringContextAvailable(

at com.atlassian.plugin.osgi.factory.OsgiPluginInstalledHelper.autowire(

at com.atlassian.plugin.osgi.factory.OsgiPlugin.autowire(

at com.atlassian.plugin.osgi.factory.OsgiPlugin.autowire(

at com.atlassian.jira.plugin.PluginInjector.newInstance(

... 221 more

Is this the message you get when you tried enabling greenhopper through the admin manage plugin screen? If so, I might try restarting Jira to get a clean environment and see what happens.

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