Greenhopper license extension

We are still evaluating Jira and have extended it's license. I have tried to extend the Greenhopper license since we are also evaluating it. The license extension did not work. How do we go about extending it?

2 answers

1 accepted

This widget could not be displayed.

Do raise a support ticket at https://support.atlassian.com.

I solved the issue by using Firefox.

This widget could not be displayed.

Go to my.atlassian.com and create a new license for greenhopper. This should work for you.

The website said it was extended. When I put the new license in Greenhopper, it does not work. I'm directed to the plug-in screen with an option to buy Greenhopper.

I tried that. It did not work.

What is the message you get on this website?

Ok. Try to deinstall Greenhopper and reinstall again. Perhaps this will help you.

You must give me more information! You are on the admin panel -> plugin panel?

Restart Jira and try again to install Greenhopper.

why? What is the message?

No message. It does not show on the plug-in page.

I uninstalled it. Now I can't reinstall it.

I am on admin > plugin panel. I also checked the audit log and it does not show an install. I downloaded the plugin and tried to install it from the upload plugin link.

That didn't work. Still not able to install Greenhopper.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Aug 22, 2018 in Marketplace Apps

How a Marketplace app tech team is achieving gender diversity

Hello! My name is Genevieve Blanch, and I'm the Marketing Manager at RefinedWiki, creators of apps to give teams the tools to customize Atlassian platforms. Currently, 44% of the tech team at Re...

509 views 3 18
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you