Greenhopper 6.0.1 single user getting error message from dropdown..see attached.

I have a unlimited commercial license and I am running GH 6.0.1. This one user gets the error message in the attached screen shot. We tried clearing cache..tried FF, Chrome, and IE. Rebooted her machine. Other users witht he same permission set it works fine..

6 answers

I am also seeing this in my JIRA logs....

Aug 21, 2012 1:51:37 PM com.sun.jersey.server.impl.application.WebApplicationImpl onException
SEVERE: Internal server error
java.lang.NullPointerException
at com.atlassian.greenhopper.service.I18nFactoryServiceImpl.getI18n(I18nFactoryServiceImpl.java:84)
at com.atlassian.greenhopper.service.I18nFactoryServiceImpl.getI18n(I18nFactoryServiceImpl.java:61)
at com.atlassian.greenhopper.web.navigation.RapidViewHistoryLinkFactory.getLinks(RapidViewHistoryLinkFactory.java:56)
at com.atlassian.jira.plugin.webfragment.DefaultSimpleLinkManager.getLinks(DefaultSimpleLinkManager.java:161)
at com.atlassian.jira.plugin.webfragment.DefaultSimpleLinkManager.getLinksForSection(DefaultSimpleLinkManager.java:124)
at sun.reflect.GeneratedMethodAccessor509.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
at java.lang.reflect.Method.invoke(Method.java:597)
at com.atlassian.multitenant.impl.MultiTenantComponentFactoryImpl$AbstractMultiTenantAwareInvocationHandler.invokeInternal(MultiTenantComponentFactoryImpl.java:181)
at com.atlassian.multitenant.impl.MultiTenantComponentFactoryImpl$MultiTenantAwareInvocationHandler.invoke(MultiTenantComponentFactoryImpl.java:211)
at $Proxy364.getLinksForSection(Unknown Source)
at sun.reflect.GeneratedMethodAccessor509.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
at java.lang.reflect.Method.invoke(Method.java:597)
at com.atlassian.plugin.osgi.hostcomponents.impl.DefaultComponentRegistrar$ContextClassLoaderSettingInvocationHandler.invoke(DefaultComponentRegistrar.java:129)
at $Proxy364.getLinksForSection(Unknown Source)
at sun.reflect.GeneratedMethodAccessor509.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
at java.lang.reflect.Method.invoke(Method.java:597)
at etc

JIRA restart fixed the issue

This has happened to us as well, about once a week. Sure, it can be fixed by a restart, but it shouldn't happen in the first place.

If this is repeating, could you please raise a support request with https://support.atlassian.com ?

We are seeing this issue as well. I switch between rapid boards and classic boards often, so this is a big deal for me.

Just raised a support request to Atlassian - GHS-5562, let's see what they can do to fix this.

I opened an issue and the response said

It looks like you've run into a known issue reported here:

GHS-5633
JRA-29386

To resolve this issue, please stop and then start the JIRA application.


We tried that and so far, so good.

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