Go2Group CRM Integration plugin update help?

I attempt to update Go2Group CRM Integration plugin from within Jira's plugin manager and it says that the update is successful and then the plugin dissapears from the update needed list. However when i come back to the plugin manager it is back there asking to be updated. Any suggestions? I did not find anything in the logs unfortunately.

3 answers

0 vote

Can you check the version after the upgrade is done? Before you go out and come back in? What is the version of the plugin and your jira?

Before update:
Installed version: 4.2-35064
Available version: 4.2.1-38121
Developer: Go To Group
Plugin key: com.atlassian.jira.plugin.customfield.crm


After update:
Installed version: 4.2-35064
Available version: 4.2.1-38121
Developer: Go To Group
Plugin key: com.atlassian.jira.plugin.customfield.crm





I also see this

Go2Group CRM Integration v. 4.2-35064
by Go To Group
This add-on has finished updating to version 4.2-35064.
and it should be updating to 4.2.1

I have reported this problem to Atlassian, but no resolution yet. The work-around is to uninstall the current version and then install the new version of the plugin.

Unfortunately Atlassian will not be able to debug this. I guess Jobin will be able to help here as he is from Go2Group itself.

If urgent, could you also check whether you can raise a support request with Go2Group?

Go2Group
Phone: 877-442-4669
support@Go2Group.com
http://jira.Go2Group.com

@Renjith Wayne is from Go2Group and owns the CRM plugin ;) I guess he is talking about some issue that he is following up with Atlassian on UPM

Yeah, same to you, Jobin. I am sure Christmas is just approaching you while it is already evening here in Sydney :)

hehe.. I am sure Wayne has no problem with that. Merry Xmas btw!

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