Gliffy paid update to 5.4

I have a Gliffy starter license that will expire until 2016, but now it's specifying that because the payments are done through the Atlassian store, my license updates are not working anymore.

The thing is that, my license is set for 2016, but your system is ignoring that. I need to have this working.

Thanks

3 answers

1 accepted

This widget could not be displayed.

You might want to raise this with Atlassian support directly. Someone here may have run into this too, but we're a community of end-users, not Atlassian themselves, so we can't look at your licences.

Ok thanks, is just that I clicked on support in BitBucket and it sent me here, I'll try to go straight with them.

This widget could not be displayed.
Hi Raul, please see this article in the Gliffy FAQ: http://support.gliffy.com/entries/21942025-Gliffy-and-Atlassian-Marketplace

Hmm... I tried doing that, and now it says that my Gliffy license is invalid. They should all be within their expiration/size limits....

This widget could not be displayed.

All,

As of v5.4, Gliffy is now a Marketplace Paid add-on.

We designed this version to read your existing NON-MARKETPLACE licenses, in an attempt to simplify the change over. However, the Atlassian licensing API does not allow us to indicate that the add-on is currently licensed using third-party licensing, and thus, you'll see that the UPM indicates that it is UNLICENSED.

All that being said, we've migrated most licenses at this point, so please check your href="http://my.atlassian.com%20">http://my.atlassian.com account to see if your new MARKETPLACE Gliffy license is there.

Again, you can read more details at the following forum post: http://support.gliffy.com/entries/21942025-Gliffy-and-Atlassian-Marketplace

Thanks,

Eric

Product Lead, Plugins

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Aug 22, 2018 in Marketplace Apps

How a Marketplace app tech team is achieving gender diversity

Hello! My name is Genevieve Blanch, and I'm the Marketing Manager at RefinedWiki, creators of apps to give teams the tools to customize Atlassian platforms. Currently, 44% of the tech team at Re...

526 views 3 19
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you