Git version control JIRA plugin service problem


we upgraded JIRA from version 4.4.4 to 5.1.7 with "Git Version Control Viewer" plugin.

But in JIRA Services there is Git Revision Indexing Service com.xiplink.jira.git.revisions.RevisionIndexService

which cant be removed or updated. When I click to delete there is an exception:

Unable to load the configuration file 'services/plugins/git/revisionindexservice.xml' please ensure the file exists.

at com.atlassian.configurable.XMLObjectConfigurationFactory.loadObjectConfiguration(
at com.atlassian.jira.service.AbstractService.getObjectConfiguration(
... 234 more

This service is setted to 5 minutes, so every 5 minutes it throws an exception to log file. We tried to uninstall and install plugin again, but we cant get rid off this exceptions.

Do you know where could be the problem?

Best Regards, Lukas

3 answers

1 accepted

Hi Lukas -

Quick question - what version of the plugin do you have installed? The latest version is 1.0.4.



Hi Adam,

yes, we have plugin in version 1.0.4

But seems that problem doesn t occur when we start jira via jirauser account, not by root.

Best Regards. Lukas

Hi Lucas - please note Andrey's response (we work together).

Hi Adam,

The link is not accessible. Can you help me with the working link?

Thanks and regards,


Email us at and I will email it to you.

it looks like filesystem permission issue

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Bridget Sauer
Published Thursday in Marketplace Apps

Calling all developers––You're invited to Atlas Camp 2018

 Atlas Camp   is our developer event which will take place in Barcelona, Spain  from the 6th -7th of   September . This is a great opportunity to meet other developers and get n...

85 views 0 5
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you