Gantt OnDemand is not responding

We have been using Gantt OnDemand for a few weeks with no issues. Then today when I tried to open it, it returns error message Add-on Gantt OnDemand is not responding. Wait or cancel? I have waited for a good half hour and nothing happens. I have tried logging out/in, re-indexing and different browsers but it will not open.

Nothing else has changed with our JIRA system.

2 answers

1 accepted

Hi Samantha, it looks like you encountered some sort of network related problem. There is a great deal of connection magic going on behind scenes when Atlassian Connect -driven plugin is running and sometimes it just get borked at some stage. Refreshing a page or waiting some time usually helps.

Anyway, I'm glad it is now working for you just fine. :-)

I have come back to JIRA now (after a few hours) and opened Gantt OnDemand and it is now working. Not sure what or why? But it is working now.

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