GItHub for Jira: How soon should I expect organization syncing to complete?

Eugene Kim October 5, 2018

Greetings,

I installed the GitHub for Jira (both on Jira and GitHub as I was prompted to do so), and added two organizations.  The organizations show up on the post-install configuration page (https://harmonyone.atlassian.net/plugins/servlet/ac/com.github.integration.production/github-post-install-page), but their Sync Status has been stuck at “PENDING” for 10+ minutes.  Clicking the Retry icon seems to have no effect.

Is this expected?  How long does the initial syncing supposed to take?

Cheers,
Eugene

2 answers

1 vote
Doug Schmidt February 8, 2019

There is an unmerged pull-request which documents what to expect from the sync status.

https://github.com/integrations/jira/blob/ffbf1e8bc346c2265d616e965e62ddad5e981768/SUPPORT.md#sync-status-definitions

  • PENDING - Synac has not started yet.
  • ACTIVE - Sync is in progress, but no results will be visible in JIRA.
  • COMPLETE - At leasy one sync cycle has completed. You should see results in JIRA now
  • FAILED - Not documented, but it appears to be a possible state

The guidance appears to be that a sync should not take longer than 5 hours. My org's initial sync has been ACTIVE for more than a day, so I'm guessing something went wrong and I'll need to start troubleshooting.

0 votes
Paul Petricevich October 5, 2018

@Eugene Kim I have the same question. Let me know if it eventually syncs for you.

 

I initially installed it with the old DVCS still in place and sync status stayed on pending for about 45minutes before I decided to completely remove old config and re-install the new github add-on. I still see "pending" but will leave it be for a while and see what happens.

Eugene Kim October 5, 2018

8 hours into it and still pending….  I opened a support request.  x_x

Paul Petricevich October 6, 2018

FYI - mine eventually started showing as sync complete (I stopped keeping tabs on it, so it took anywhere between about 8 & 24 hours. However, I don't see anything in our jira tickets showing git commits or PRs. Hoping I can still return to the old DVCS system....

Immanuel Zerbini October 11, 2018

I changed the Repository access in Github (Settings / Installed GitHub Apps / Configure) from 'All repositories' to 'Only select repositories' and the sync status changed from pending to active.

Geoff Goodhew October 23, 2018

I'm having the same issue - we didn't previously have DCVS set-up. I've got the apps set-up on both ends and, like you, it's been 'PENDING' for almost an hour. I tried switching to specific repositories, but that didn't have a quick impact. I'm hoping it's just taking time to complete the process!

Is this working smoothly for any of you now?

Suggest an answer

Log in or Sign up to answer
TAGS
AUG Leaders

Atlassian Community Events