GItHub for Jira: How soon should I expect organization syncing to complete?


I installed the GitHub for Jira (both on Jira and GitHub as I was prompted to do so), and added two organizations.  The organizations show up on the post-install configuration page (, but their Sync Status has been stuck at “PENDING” for 10+ minutes.  Clicking the Retry icon seems to have no effect.

Is this expected?  How long does the initial syncing supposed to take?


1 answer

0 votes

@Eugene Kim I have the same question. Let me know if it eventually syncs for you.


I initially installed it with the old DVCS still in place and sync status stayed on pending for about 45minutes before I decided to completely remove old config and re-install the new github add-on. I still see "pending" but will leave it be for a while and see what happens.

8 hours into it and still pending….  I opened a support request.  x_x

FYI - mine eventually started showing as sync complete (I stopped keeping tabs on it, so it took anywhere between about 8 & 24 hours. However, I don't see anything in our jira tickets showing git commits or PRs. Hoping I can still return to the old DVCS system....

I changed the Repository access in Github (Settings / Installed GitHub Apps / Configure) from 'All repositories' to 'Only select repositories' and the sync status changed from pending to active.

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Oct 11, 2018 in Marketplace Apps

You + one app + a desert island...

Hi all! My name is Miles and I work on the Marketplace team. We’re looking for better ways to recommend and suggest apps that are truly crowd favorites, so of course we wanted to poll the Community. ...

2,634 views 5 6
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you