Potential bug detected:
Our outgoing mail address is re-configured as firstname.lastname@example.org. This is confirmed working via the "Send a test email" via the native JIRA administration of Outgoing Mail.
However, after creating a new approval "ticket" the "From" address is still using the old previously configured outgoing email address email@example.com.
Not sure whether it is related to: https://answers.atlassian.com/questions/37029442 where it was reported a similar experience:
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I figured out the problem and it concerns the existing email account set in my JIRA(firstname.lastname@example.org). After creating a unique email address (email@example.com) strictly for Approval purposes only, I now have a new problem I encountered.
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So, it seems like like the outgoing email address is not being picked up dynamically - but is stored somewhere from initial configuration?
Could you please have check on the email address setup on the Notification configuration of the Project from whom you are sending the Approval request e-mails?
The Project Email Address overrides the SMTP mail server From address.
Page https://confluence.atlassian.com/jira/configuring-jira-s-smtp-mail-server-to-send-notifications-185729628.html details the topic.
Please, let me know if this is the case.
Consider that the email "From" address is the e-mail account persisted in the Username field of your outgoing mail server configuration (not the From address field).
The Username will be the e-mail 'From' address of the JIRA test email and equally of the 'Approval required email'.
Can you please ensure having setup firstname.lastname@example.org as new Username?
in my opinion this is not the solution because if your username is incorrect you can test the connection and it will prompt that the authentication is unsuccessful. is this a bug in jira or something needs to configure? i also configure the mail sender configuration. we have a same scenario with Heng Cheong need help with this. thanks
Could you please open a Support Request in our Help Desk customer portal (https://chicago.herzum.com/jira/plugins/servlet/desk/portal/44)?
In order to investigate the issue, I need the following information:
in my case i didn't use herzum approval. i created a new ticket in atlas check this link thank you for your response i really need your help.
here is the detailed ticket i hope you can help me:
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