FreshBooks Connector tasks not billable and not grouped

I'm using FreshBooks Connector to sync my company's issues over to FreshBooks for invoicing, but I am having two problems:

1) The FreshBooks tasks are created as not billable by default, but they should either be billable by default, or there should be a way I can set in JIRA whether it's billable.

2) Each issue becomes a new task. Is there a way to let all the issues use the "Development" task? And then the issue title should be the task description.

Any help greatly appreciated!

2 answers

1 accepted

0 votes
Answer accepted

Hello, I am Sergey from the Rozdoum team.
1) the created tasks are having billable inherited from the project, tasks are assigned to - only if the project has rate parameter (Billing method for the project in Freshbooks is set to Hourly project Rate). Then the created tasks are created as billable

2) yes, there is a way to log time from a set of issues to a specific task:

1. go to FreshBooks configuration page

2. set TaskMappingStrategy to "Issues are a task, worklogs come to the FreshBooks staff, corresponding to the assignee of the issue"

3. find a Jira Search Filter, which gives you the issues, from which you want to log work to the same task (all the issues (found by the filter) get mapped to one FreshBooksTask) and specify the task to log time to. Choose the project from the list of projects, to which the task is assigned.

All the worklogs from the issues will be logged on the freshbooks task against the specified project.

I hope this helps you.


Thanks, Sergey, that helped me out immensely! Keep up the good work :-)

0 votes
Ahmad Danial Atlassian Team May 07, 2013

Hey there, Christopher.

Perhaps you can also try to get in touch with the plugin vendor directly to get you queries in a timely manner too:

Hope this helps. Good luck!

Warm regards,


Hi Danial,

I already dropped Rozdoum an email with a link to this topic, so if they reply here then hopefully others can also benefit from the information :-)


Ahmad Danial Atlassian Team May 07, 2013

Hey there again, Christopher.

Perfect! Hopefully they will be able to get back to us in this thread and like you mention, others will be able to benefit. I like your thinking!

Warm regards,


Suggest an answer

Log in or Sign up to answer
Community showcase
Published Wednesday in Marketplace Apps

Marketplace Spotlight: Marketing apps for Confluence to keep your teams working on the same page


165 views 0 4
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you