Fast track transition with multiple conditions

I am trying to setup a script to automatically close issues based on custom fields.

((cfValues['Call Type']?.value == 'Audio') || (cfValues['Call Type']?.value == 'Video') && (cfValues['Call Rating']?.value == 'Bad'))
(cfValues['Call Rating']?.value == 'Wow !') || (cfValues['Call Rating']?.value == 'Good Enough')

The syntax checker shows all is good but issues arriving with 'Call Type' Audio or Video and 'Call Rating' bad fail to be automatically closed.

1 answer

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Mahesh S Community Champion Jun 13, 2016

Please try this.

((cfValues['Call Type']?.value == 'Audio' || cfValues['Call Type']?.value == 'Video') && cfValues['Call Rating']?.value == 'Bad')
(cfValues['Call Rating']?.value == 'Wow !' || cfValues['Call Rating']?.value == 'Good Enough')

Confirm the use of And Or operators are correct for your logic.

An error was thrown that the or conditional needs to be enclosed.

Mahesh S Community Champion Jun 13, 2016

How about this one?

((cfValues['Call Type'].value == 'Audio' || cfValues['Call Type'].value == 'Video') && cfValues['Call Rating'].value == 'Bad') || (cfValues['Call Rating'].value == 'Wow !') || (cfValues['Call Rating'].value == 'Good Enough')

Hope this works. smile

yes this worked. Thank you very much.

Mahesh S Community Champion Jun 16, 2016

I'm glad that it helped you. smile

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