Exporting in RTF Format

While Xporter indicates that it supports exporting in RTF, so far I have not been able to successfully get it to output in that format. PDF and DOCX seem to work great.

Are others experiencing this as well, or might I be doing something wrong?

7 answers

Hi,

 

Which Xporter version are you using?

Cheers,

 

RMRodrigues.

Rui,

This issue has been resolved.  I spoke to a member of the support staff, who informed me there was an issue with the particular release I was using.  We upgraded to a later release, which addressed the problem. 

Thanks for your help!

 

Josh

0 vote
Steven Behnke Community Champion Aug 07, 2014

Can you tell us about what issues you get when you try to export to an RTF template? Screenshots or logs showing errors would be fantastic. Welcome to Atlassian Answers!

Thanks for your response! I have included a screenshot of what happens when I initially try to export to RTF below:

The file name is all messed up as you can tell. When I choose to 'Open', I get this:

Exporting the exact same templates (it happens on every template I try to export to RTF) in DOCX or PDF works.

0 vote
Steven Behnke Community Champion Aug 07, 2014

Just as a first check, could you try Chrome or Firefox really quick just to rule out a single-browser issue?

Unfortunately it doesn't work in Firefox either (I don't have Chrome installed):


0 vote
Steven Behnke Community Champion Aug 07, 2014

Ahh, i seem to have gotten your screenshots now. Hm.

I just noticed that myself and updated the comment. I believe the screenshots should show up now. Thanks!

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