Exempt users from logging work on issue close

Our teams have a workflow that involves the customer engagement team logging their time on a issue, sending it off to the engineers who log their time, then sending it back to the engagement team to report back to the customer and close the ticket.

The close issue screen then requires the engagement team to log an additional time amount.

For simplified reporting needs, we are trying to somehow exempt the customer engagement user group from having to log that time on the close issue screen. Is something like that possible?

0 answers

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Feb 07, 2019 in Marketplace Apps

A Timeless Love Story

It started as any story starts, on a normal, rainy day.   Admin meets App, and her name was Klok2, and like any first relationship we were both trying to make it work but neither one knew what...

460 views 8 27
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you