Our teams have a workflow that involves the customer engagement team logging their time on a issue, sending it off to the engineers who log their time, then sending it back to the engagement team to report back to the customer and close the ticket.
The close issue screen then requires the engagement team to log an additional time amount.
For simplified reporting needs, we are trying to somehow exempt the customer engagement user group from having to log that time on the close issue screen. Is something like that possible?
It started as any story starts, on a normal, rainy day. Admin meets App, and her name was Klok2, and like any first relationship we were both trying to make it work but neither one knew what...
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