Escalation service - can we get collection of issues to be processed?

Hello there,

We are using escalation service also to send emails to users and so on. Also our managers want to be informed of SLA violations and issues with our processes, but sending an email per issues is not n option for obvious reasons.


So I'm interested if there is, or will be, any option or possibility to get all of the issues (in collection?) that will be processed by the service and do just one scripted action (send report email in my case, but I believe other use cases would benefit of such feature as well)?


Currently I'm using jelly service to accomplish this task, but CRON and clean code ... smile


Thanks for answers.


1 answer

To send mails with a list of issues that meet certain criteria, you simply can use a subscription on a JQL (as you would have defined in your escalation service).

Hi Udo, thanks and yes, that's an option. However I need to send emails to people not having account in JIRA. Moreover I'd like to have the possibility to add additional information stored outside our JIRA and better control over the columns for each report email.

Ok. Then this is not an option.

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Bridget Sauer
Published Thursday in Marketplace Apps

Calling all developers––You're invited to Atlas Camp 2018

 Atlas Camp   is our developer event which will take place in Barcelona, Spain  from the 6th -7th of   September . This is a great opportunity to meet other developers and get n...

362 views 0 6
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you