I connected JIRA and Zendesk successfully and am able to create tickets in Zendesk for JIRA however, when I try to create a post fucntion and select the Notify Zendesk Support option I get this error
"Unable to retrieve addon module URL. Please check your specified module key."
What does that mean? Essentially, what I want to happen is when a ticket that was created in zendesk moves on our sprint board I want the submitter to be notified of the ticket progress so I assumed this would be the best way to do that?
Any help would be great!!!
It means that there's a problem with the add-on that is providing the "notify zendesk" post-function.
First, check that you're on the latest version of the add-on for your version of JIRA, then second, you'll need to go to the authors of the add-on to get it fixed.
This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.Read more
Atlas Camp is our developer event which will take place in Barcelona, Spain from the 6th -7th of September . This is a great opportunity to meet other developers and get n...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs