Error during Zephyr import - Label field



I had some trouble while trying to load some test cases through the Zephyr Testcase Importer.

I successfully loaded a file with both default and custom fields. But now I'm trying to load some values into a custom Label field.

The following error message appears in the Zephyr Importer logs:

Tue Feb 03 09:57:35 CET 2015 file:///C:/Documents and Settings/user/Bureau/Zephyr/20150202_modele cas de test - V2.xls normalization success..! 
Tue Feb 03 09:57:35 CET 2015 Unable to add testcase ending at rowNumber - 3. Error:Unexpected response code: 400
{"errorMessages":[],"errors":{"customfield_10249":"string expected at index 0"}} 
Tue Feb 03 09:57:35 CET 2015 20150202_modele cas de test - V2.xls imported successfully..!

The content of the cell is :

Front office

I tried to surround Front office with " and ' but didn't work.

Has anyone ever encountered this problem?


JIRA Version : 6.3.14

Zephyr Version : 2.5.2




3 answers

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Hello Pinteur,

We have been tracking this request through our ticketing system. Please reach out to us for more questions by updating the support case.


Swapna Kumar Vemula.

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Hello Swapna

Being blocked when trying to import label fields impeeds us to use Zephyr according to our processes.

Any visibility regarding this bug fix ?

Any suggestions to work around the problem ?

Thanks for feed back

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Hello Pinteur, Patrick

We are happy to inform that a new version of Zephyr for JIRA importer has been released which has the fix for this issue and is available for download. Download the utility (zfj-importer-utility-0.33.jar) by accessing the below link

Please refer to the documentation available at and follow the steps for successful import of test cases.

Kind Regards,

Zephyr Support

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