When I try to connect to tempo cloud from the tempo app, I get the error message:
Error connecting to Tempo Cloud
I have entered the domain, my email and my password, when I get this message. What could I do to resolve this?
Is it because my tempo add ins are registered in a way that I can "stop trial", even though I have payed my first invoice?
I am pretty sure I am using correct password, but just to be sure I should use the same password as I log in to Jira with, right?
That's correct @Paolo Morgano!
Please make sure that you are using the same username as your Jira profile and that the username and the URL are in lowercases.
To make sure you have the right username (Jira profile username), check your JIRA profile in the browser and there you will find your username. Use that exact username and try logging in again.
Also, please note that Tempo app doesn't support SSO sign-in at the moment.
Should you have any questions or require assistance, please don't hesitate to contact our Support Team.
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