Error connecting to tempo cloud from app

When I try to connect to tempo cloud from the tempo app, I get the error message: 
Error connecting to Tempo Cloud

I have entered the domain, my email and my password, when I get this message. What could I do to resolve this?

Is it because my tempo add ins are registered in a way that I can "stop trial", even though I have payed my first invoice?

I am pretty sure I am using correct password, but just to be sure I should use the same password as I log in to Jira with, right?

2 answers

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I read the documentation, which I basicly stumbled upon, and here it says make sure to use username from JIRA and NOT email. the field in the app does say username, so I wuppose I could have just read what it said. :(

Thanks!  This worked for me!

How can I determine my JIRA username? Can't find it in my profile after switching to centralized atlassian account....

Try using your full name, worked for me. :)

Thanks @Guus van de Garde for the advice, unfortunately doesn't work for me. I asked Tempo for support on this and I'll let you know their solution.

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Thanks ;)

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