Error: Issue event trigger could not retrieve this issue for further processing

Denis Jacobi March 14, 2018

Hi,

I'm trying to use Codebarrels Automation for Jira with Jira Service Desk and seem to always get an error. It did work previously, but I don't know what changed to make it stop working.

I created a simple rule with "When: Issue Created" and a condition of if "request-channel-type = email" seems to not work anymore. The audit log shows:

ISSUE EVENT
Issue event trigger could not retrieve this issue for further processing:
UNKNOWN

The log shows: (I replaced some info with ***)

2018-03-14 19:50:08,716 automation-rule-executor:thread-1 WARN ***@*** [c.c.a.a.event.enrich.LazyLoadableEventEnricher] Unable to lazy load issue with key ***
2018-03-14 19:50:08,787 automation-rule-executor:thread-1 WARN admin [c.c.a.r.j.trigger.event.IssueEventTriggerExecutor] Unable to get the issue from event payload: {"timestamp":1521057008529,"webhookEvent":"jira:issue_created","comment":null,"issue":null,"user":{"self":null,"name":"***@***","key":"***@***","emailAddress":"***@j***","avatarUrls":{"48x48":"https://www.gravatar.com/avatar/6aedeaf52926502fb764837c74ffab97?d=mm&s=48","24x24":"https://www.gravatar.com/avatar/6aedeaf52926502fb764837c74ffab97?d=mm&s=24","16x16":"https://www.gravatar.com/avatar/6aedeaf52926502fb764837c74ffab97?d=mm&s=16","32x32":"https://www.gravatar.com/avatar/6aedeaf52926502fb764837c74ffab97?d=mm&s=32"},"displayName":"*** ***","active":true,"timeZone":"America/Los_Angeles","groups":{"size":0,"items":[]},"locale":"en_US"},"changelog":null,"issueIdentity":{"id":10300,"key":"***","updated":1521057007717},"issue_event_type_name":"issue_created"}

 As you can see it says: "Unable to get the issue from event payload"

Anybody know where the problem may be?

Thanks 

 

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Scott Harwood
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March 15, 2018

Hi Denis,

Sorry about that, we had a temporary issue and have released a fix already. If you upgrade to the latest version the issue should be resolved.

If your still having issues please contact us at support:

https://codebarrel.atlassian.net/servicedesk/customer/portal/1/create/3

 

Thanks,

Scott

Denis Jacobi March 15, 2018

Thanks Scott. I noticed the update release yesterday as well and after install, the issue was fixed.

Cheers

Denis

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