Previously had a single mail handler in the standard JIRA mail handler which processed emails sent to email@example.com and created a ticket in the project "OldProject".
We have since installed JEMH and deleted the existing standard JIRA mail handlers, added in a single mail handler to point to "Enterprise Message Handler For JIRA"
We have a profile in JEMH which has a rule in it to process emails sent to firstname.lastname@example.org and creat a ticket in the project "NewProject".
Most of the time we get the correct emails notifying us that a ticket has been created in project "NewProject". But occasionally we get an email notifying us that a ticekt has been created in the project "OldProject".
When we receive the emails stating a ticket has been created in "OldProject" they are also in the standard JIRA format, rather than the JEMH template format. We have also since deleted the project "OldProject" and we still get the email notifications (when you click on the email link it takes to you a page saying issue doesnt exist).
If you are using JIRA 5.2.3+ and users reply to old emails, that JIRA previously attributed to issues in the OldProject, its possible this might occur (I havent verified).
Check (for sanity) that you dont have an additional JIRA instance generating outbound notifications. It just takes an old backup of JIRA running somewhere to cause much confusion.
Use the JEMH audit history for processed emails to convert to a JEMH Test Case, allowing you to see the email content, use the SMTP delivery headers to trace back to the souce server. Check your Prod JIRA server IP, does it match? If not, that is your source, if it is the same, then something else may be up, in which case, please raise a support issue and attach the email concerned, a screenshot of the audit history detail drill down, and your XML config for reference.
Hey Atlassian community, I help lead engineering at Sentry, an open-source error-tracking and monitoring tool that integrates with Jira. We started using Jira Software Cloud internally last year, a...
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