Email this issue trial version no email sent when issue resolved

Hi,

 

We are trying the trial version for the add-on Email this issue. We have created a notification scheme which should go off when an issue is created and an issue is resolved.

 

The e-mail is sent to the recipient when the issue is Created, but not when we set it to Resolved (Status = Done and Resolution = Fixed).

 

The status Done is manually created which we use. But when we use the standard JIRA Cloud filter Resolved recently the issue will show, but no e-mail is sent through Email this issue notification screen.

 

Can anybody help me with the correct settings? I've tried to modify the Workflow to use the seeded JIRA status Resolved, but this was also not working. I think it also should work with the status Done, but I can't see what I'm doing wrong.

 

Thank you for all your help.Schermafbeelding 2017-12-12 om 21.12.11.png

0 answers

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Bridget Sauer
Published Thursday in Marketplace Apps

Calling all developers––You're invited to Atlas Camp 2018

 Atlas Camp   is our developer event which will take place in Barcelona, Spain  from the 6th -7th of   September . This is a great opportunity to meet other developers and get n...

358 views 0 6
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you