Email this Issue - Custom field doesn't render in Subject of email

I m using a custom field in a Subject of a Email This Issue Template and it doesn't work. The velocity markup is $!jetiFieldRenderer.renderCustomField($issue, 'customfield_11001'

I tried to use the same velocity markup in the body of the template and that works fine. Is this a known error or how can I fix this?

4 answers

1 accepted

0 votes
Accepted answer

Sandra, #TJ(...) means a so called Velocity Macro and a declaration is required. If you use #TJ() only to mark the field value, please omit the use of #.


$!issue.summary - verkbeiðni $!mailSubject - TJ($!jetiFieldRenderer.renderCustomField($issue, 'customfield_11001'))


Hi Sandra,

I have just retested the featurre and could succassfully render a custom field value in the subject.

The template fragment you quoted above lacks the closing parenthesis. Can you please check if you correctly added the custom field render template code to the subject field of the template?

Also, isn't it possible that the field was empty in the issue?

Is it a text custom field? Or something that returns a more complex object?

Do you send the email from the issue screen manually, or have you set up event notifications or post-function?



This is the whole subject:

$!issue.summary - verkbeiðni $!mailSubject - #TJ($!jetiFieldRenderer.renderCustomField($issue, 'customfield_11001'))

I checked the field and it's not empty and It's a text custom field. The email is triggered via post function.

Hi Sandra,

I suppose the #TJ() macro that you defined in the mail body template is not defined in the subject template. Therefore the custom field value is not rendered. Please try simply $!jetiFieldRenderer.renderCustomField($issue, 'customfield_11001') without the #TJ() or add the macro declaration to the subject as well.



I tried this and it works if I take out the ( ).

But the thing is I need to have the parentheses to mark the value in the custom field. It used to work, but when I changed a different part of the subject, this stopped working. Is there a way to fix this without taking the parentheses out?

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Feb 07, 2019 in Marketplace Apps

A Timeless Love Story

It started as any story starts, on a normal, rainy day.   Admin meets App, and her name was Klok2, and like any first relationship we were both trying to make it work but neither one knew what...

468 views 8 27
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you