There is a post function which notifies the overdue as an email. But this notification is only sent after transition happens.
For instance, if you set an SLA from "Open" to "In Progress" and whenever the issue has been set to "In Progress" and there is an overdue according to SLA, the post function will send an email notification.
However, if you want to get an email, before the transition happens, it needs some listener staff. Plugin needs to search all issues according to SLAs with a background task.
This will be a great improvement, and is not feasible according to performancem but I will work on it if you raise an issue
By the way, getting this from the database is really hard. You need to traverse all issue actions and compare the results with SLA definitions. Because there is no additional database table field that comes with plugin. All are calculated custom fields, in which the value is got from the issue actions.
Hey Atlassian community, I help lead engineering at Sentry, an open-source error-tracking and monitoring tool that integrates with Jira. We started using Jira Software Cloud internally last year, a...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs