Email looping issue

We are currently experiencing an issue with notification emails when sending requests for approvals as well as the approvals themselves.

The request for approval will be sent out repeatedly at 1 minute intervals.

Once the approval response is submitted, an email notification will go to all members of the project repeatedly at 1 minute intervals. Including the user who responded to the email.

Current configuration of the Mail Handlers default settings.

The Advanced mail loop detection is set to 1.

1 answer

Hello,
In order to investigate the bug we need the following:
atlassian_jira.log, atlassian-jira-outgoing-mail.log and atlassian-jira-incoming-mail.log.
Take care having turned ON the Outgoing Mail debug log and the Incoming Mail debug log.

You can send them to my email address: antonella.capalbo@herzum.com

Best Regards

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Bridget Sauer
Published Thursday in Marketplace Apps

Calling all developers––You're invited to Atlas Camp 2018

 Atlas Camp   is our developer event which will take place in Barcelona, Spain  from the 6th -7th of   September . This is a great opportunity to meet other developers and get n...

349 views 0 6
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you