We installed the JETI Plugin, to get the possibility to send emails directly from Jira, with a summary of the issue. And it seemed to work well!
BUT - after a short while we experienced HUGE problems with our email system. In our company Jira issues are created from incoming emails to different support-addresses.
We experienced for instance these problems:
- Emails generated by us using the JETI "button" were resent approximately every 10 minutes
- emails from customers to supportaddress failed, issue not created in Jira
When we disabled the plugin, everything got back to normal.
We hope there is a solution to this, so we can enable the Plugin again!
Hey there, Lise.
In regards to the problems that you are currently facing with the JETI plugin, you can also try to contact the respective plugin vendor by referring to the following details below:
Hope this helps.
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