Email loop after installing JETI plugin

Hi

We installed the JETI Plugin, to get the possibility to send emails directly from Jira, with a summary of the issue. And it seemed to work well!

BUT - after a short while we experienced HUGE problems with our email system. In our company Jira issues are created from incoming emails to different support-addresses.

We experienced for instance these problems:

- Emails generated by us using the JETI "button" were resent approximately every 10 minutes

- emails from customers to supportaddress failed, issue not created in Jira

When we disabled the plugin, everything got back to normal.

We hope there is a solution to this, so we can enable the Plugin again!

Anyone?

2 answers

1 accepted

Hi Lise,

I have replied to your email on April 24 but I have not got any news from you. If you still face the problem, please contact me again.

Thank you,

Tibor

Hi Tibor

Sent you an email today! It seems like our problems are fixed. If the same problem occurs again I will contact you. Thanks a lot!

0 vote
Ahmad Danial Atlassian Team Apr 23, 2013

Hey there, Lise.

In regards to the problems that you are currently facing with the JETI plugin, you can also try to contact the respective plugin vendor by referring to the following details below:

  1. Name: META-INF KFT for JIRA Email This Issue Plugin (https://marketplace.atlassian.com/plugins/com.metainf.jira.plugin.emailissue)
  2. Email: support@meta-inf.hu
  3. Homepage: https://metainf.atlassian.net/

Hope this helps.

Warm regards,

Danial

Thanks Danial

I will do that!

Lise

Ahmad Danial Atlassian Team Apr 23, 2013

Hey there again, Lise.

You are welcome and good luck!

Warm regards,

Danial

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Bridget Sauer
Published 2 hours ago in Marketplace Apps

Calling all developers––You're invited to Atlas Camp 2018

 Atlas Camp   is our developer event which will take place in Barcelona, Spain  from the 6th -7th of   September . This is a great opportunity to meet other developers and get n...

15 views 0 1
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you