Email handler for 10+ issue types

Env: JIRA Software and JSD

We want to automate issue creation via email (25 issue types)
I am looking to setup 1 email per issue type so the issue is created with correct issue type. 

Expected behavior:

  • An email is sent to xyz email and issue type 1 is created.
  • an email is sent to nhm email and issue type nhm 2 is created.

I looked up a few email handlers and came across JEMH, and want to confirm with the current users if this would be possible? 


Another Idea, I wanted feedback on is: 

Within service desk there is an email handler, can I create aliases (per issue type) under that email and have them route to different request types ?(i can configure automation in JSD to set issue type based on request type) 

when an alias'ed email is sent to jira, can jira recognize that alias? 


1 answer


Mike from The Plugin People here. Regarding your question about JEMH - yes, you can configure it to set a different issue type (or JSD customer request type) depending on the recipient address.

This is done by using a Domain Rule, which is used to direct an incoming email to a project while setting issue attributes such as issue type.

If you require further assistance configuring JEMH, please raise a support request.



Mike, I was able to install JEMH and setup the mail handler correctly, an issue I am facing right now is that the service desk field "Due Date" and SLAs are not populated on issue creation, can you help?

see my question here-



Hi Ankit,

I have just run a simple test with the default JSD SLA configuration and a basic JEMH profile configured to create issues in a JSD project, I found that the configured SLA's applied during issue creation as we would expect.

To diagnose this further we will require more information from you, please create an issue via our vendor Jira where we can progress this for you: The Plugin People - Jira

Once we have some more information from you we can attempt to replicate the behaviour you are seeing.

Kind Regards,

Reece @ The Plugin People

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Nov 29, 2018 in Marketplace Apps

How to set up an incident workflow from the VP of Engineering at Sentry

Hey Atlassian community, I help lead engineering at Sentry, an open-source error-tracking and monitoring tool that integrates with Jira. We started using Jira Software Cloud internally last year, a...

1,739 views 3 11
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you