I'm currently using a different email handler and but I'm not sure if its going to work for me. We're still seeing if it can meet our needs but we are also looking at different add-on options.
This is what we need to be able to do:
-Block incoming emails from certain email addresses from being processed. Our current handler is supposed to be able to do this but it doesn't.
-Filter and match incoming emails with current issues/tickets, add incoming matching emails as comments to the given current tickets to preventing overlapping tickets from being generated regarding the same issue. Currently, we sometimes get anywhere from two to 10 incoming emails that look almost identical. There isn't a ticket number in the subject so they aren't matching. We set up a regex filter that works in the testing environment but when put live doesn't do anything.
-Keep email correspondence of the same thread within the same ticket. Sometimes a ticket is generated after the second or third email in a conversation. Then the email gets filtered into our JIRA email handler. For some reason, when this happens, the thread gets split apart and individual tickets are created for every email, not just one.
I hope my description of our goals are easy to understand. Please let me know if these needs would be possibly met with your product.
Look forward to hearing back from you.
Syncro Services Inc.
Some of your needs can be met with our product:
If you have any doubt please don't hesitate in contacting us again.
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