Email box configuration

Hi Antonella,

To enable the email functionality to approve/reject tickets we need to set up a new email box. That is what we did. The only thing is that I could not find information/documentation how to configure this in JIRA to make this work.

  1. An approval email is sent.
  2. Reply back with @Approved or @Rejected 
  3. Ticket will get updated. 

What do we need to configure to make this work?

Many thanks,

Stefan

 

2 answers

Page https://chicago.herzum.com/confluence/display/HAP/HAP+-+Mail+System+Configuration details the topic.

Take care to apply, for the settings mentioned on the linked documentation, an email account not associated to any required approver because, in order to allow the mail handler processing the emails, the emails incoming to this mailbox must not be opened.

Best Regards

Mailboxsetup.jpg

Hi Antonella, 

We got the mailbox set up and now if an approval is required it will send it from that mail box .. However when I reply with ("@Approved") and nothing happens. Are we doing something wrong?

 I got some feedback from my JIRA admin:

" Wasn’t too sure on step 5 mentioned on  https://chicago.herzum.com/confluence/display/HAP/HAP+-+Mail+System+Configuration . I think this is when an email fails top be processed and so it forwards it to this address. Please can you check this with the vendor as the documentation isn’t clear. Currently I’ve set this to my email address."

Many thanks Stefan

It's required that you always apply the tag @ to end your reply.

E.g.

@APPROVED  an optional comment @

@APPROVED @

@APPROVED @ 

also doesn't work. Will do a check with my JIRA admins.

Thank you,

Stefan

Should I be of further assistance, please feel free to contact me.

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Bridget Sauer
Published Thursday in Marketplace Apps

Calling all developers––You're invited to Atlas Camp 2018

 Atlas Camp   is our developer event which will take place in Barcelona, Spain  from the 6th -7th of   September . This is a great opportunity to meet other developers and get n...

361 views 0 6
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you