We have a strange problem with the JETI plugin on our production system (Jira 5.0.1 with JETI 5.0.4).
While sending emails from the site and workflows works well there are no comments with the sent message details added to the issue. I tried re-installing the plugin, restarted Jira, to no avail.
- I have not touched the velocity templates for the comments, the plugin is installed as supplied by the vendor
- The user sending the email from Jira has rights to comment manually (so it shouldn’t be a permission issue)
- There are no error messages in the logs
The exact same setup works on our testsystem, no problem there. The only difference between the test and the production system is that we are using Kerberos Single Sign-On on production, could that be a factor?
Thanks for you help, let me know if I need to share some more details.
A confirmed bug in the plugin version 5.0.4 prevents the sent email to be added to comments.
Be sure to NOT suppress the comment event in the properties file, then it will work:
#suppress JIRA event when adding email comment, true or false suppressCommentEvent=false
I am using Version : 188.8.131.52 and facing the similar issue.
When i used "Email" button, i got the email into the Email tab but comment section not updated.
I tried both option into the configuration file but the results are still same.
So every time when we use this feature, we need to update the comment section manually and this is a painful process.
As you mention that this bug is been fixed, so please let me know the updated version of this plugin. so that i can switch to that particular version.
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