E-mails for assignee fail

I have set up one automation rule for assigning tasks after which the assignee should receive an e-mail. For some reason, this doesn't work as I'm receiving "Unexpected error executing rule: 'To' is a required field" error message although the 'To' field does have value "Assignee" defined. What might be causing the error? 

 

Screen Shot 2017-11-29 at 09.36.50.png

Screen Shot 2017-11-29 at 09.40.17.png

 

2 answers

0 vote

Hey there Kristiina,

That should definitely be working...

I assume that the issue has an assignee. Is this being run as part of an edit when the issue is being assigned? Does the assigned user have a valid email?

Cheers,

Mark C

Hello,

Here is the complete set-up (there is an assignee and the e-mails are set for these users): Screen Shot 2017-12-05 at 10.39.47.png

Hopefully there is a solution for this!

 

Kristiina 

Hello,

 

Thanks for the prompt reply!

The user e-mails are all set so this can't be the problem. The assignee for the issue was defined within the same rule and when I now moved this outside of this to be a separate rule, it works as it's supposed to. Do I really need to have these as separate rules? 

 

 

Kristiina 

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Bridget Sauer
Published 2 hours ago in Marketplace Apps

Calling all developers––You're invited to Atlas Camp 2018

 Atlas Camp   is our developer event which will take place in Barcelona, Spain  from the 6th -7th of   September . This is a great opportunity to meet other developers and get n...

17 views 0 1
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you