You'd need to re-write the mail client to translate the attachments directly into files that the drag-and-drop plugin can accept.
Or re-write the drag and drop plugin to understand all the assorted wrappers that email clients place around the non-downloaded files so that it can automatically pull them from the email server.
Thanks for your quick reply. When our users create an issue they may need to attach some files from an email. Therefore, they have to save them to their local(e.g. their desktop). It is ok for less number of attachments but if there are for example 20 files to attach then it requires too much effort and takes time.
You need to change the mail client so that it downloads physical copies of the attachments, or makes them available directly to drag and drop, instead of being relative links to files on a remote server.
I suspect that means coding in almost all mail clients.
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