You'd need to re-write the mail client to translate the attachments directly into files that the drag-and-drop plugin can accept.
Or re-write the drag and drop plugin to understand all the assorted wrappers that email clients place around the non-downloaded files so that it can automatically pull them from the email server.
Thanks for your quick reply. When our users create an issue they may need to attach some files from an email. Therefore, they have to save them to their local(e.g. their desktop). It is ok for less number of attachments but if there are for example 20 files to attach then it requires too much effort and takes time.
You need to change the mail client so that it downloads physical copies of the attachments, or makes them available directly to drag and drop, instead of being relative links to files on a remote server.
I suspect that means coding in almost all mail clients.
Hello! My name is Genevieve Blanch, and I'm the Marketing Manager at RefinedWiki, creators of apps to give teams the tools to customize Atlassian platforms. Currently, 44% of the tech team at Re...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs