3 answers

1 accepted

Accepted Answer
0 votes

Hi Sergey,

Would you please check if there are any exceptions thrown in your JIRA's log file? If possible, please send the related part of the log to us: sales at candylio.com

We have tested the plugin on our JIRA 6.4 test server and everything seems to work fine.

Please also check if you can access this URL: http://<yourhostname>:<port>/projects/CSAT?selectedItem=com.candylio.jira.plugins.jira-csat:happiness-report

 

Looking forward to your reply!

Regards,

Candylio Team

Hi Sergey Sukhaninski

Screen Shot 2016-09-21 at 7.23.51 PM.png

There should be a heart icon on the left sidebar in project view 

Where heart icon? I dont see. =(
5.PNG

Hi Sergey Sukhaninskiy,

Please select your project from Projects menu dropdown for example

Screen Shot 2016-09-19 at 3.25.32 PM.png

Then you will see the icon on the left sidebar like 

Screen Shot 2016-09-19 at 3.27.15 PM.png

 

Thanks 

 

 

Where on my screenshoot left sidebar? I dont see. =(

It seems like your sidebar is disabled. The root cause can be came from the other plugin or by disabled dark feature.

You can access your dark feature http://<Your domain>/secure/admin/SiteDarkFeatures!Default.jspa

Screen Shot 2016-09-19 at 4.47.06 PM.png

I see it:

6.PNG

Other plugin? For example? I do not know about this =(

 

"Are you using custom layout plugin ? if Yes it can be a root cause"

 Yes. THANKS. I Enable new project navigation  =)

And now i look:

nps.PNG

 

How can I be sure that the letters really come to people?

 
JSD 2.5.9

you should check the "Mail Queue" after resolving tickets >> /secure/admin/MailQueueAdmin!default.jspa

 

Thank you so much!

 

But now, when people raises estimate, he see 500 error:

500.PNG

 

But in issue:
issue.PNG

But in dashboard:
satisfaction.PNG

Hi Sergey Sukhaninskiy

Could you please give me the full log and which Java version you are using ?

I am trying to reproduce that's bug.

By the way could you give me your email? so that i can contact you directly when I found the problem and have a patch for you.

Thanks 

 

Which log you are interested in?

Java 1.8.0_40

My email: S.Sukhaninskiy@modulbank.ru

Hi Sergey,

We found the issue root cause, the current comment field does not support special characters. We will deploy an improvement to support for Russian shortly. Hang on tight.

Bests,

Candylio support

Hi Sergey Sukhaninskiy ,

The new release has been deploy to market place please update your latest and run re-index.

https://marketplace.atlassian.com/plugins/com.candylio.jira.plugins.jira-csat/server/versionhistory

 

Cheer,

 

Thank you! We continue the dialogue in the mail.

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Thursday in Marketplace Apps

You + one app + a desert island...

Hi all! My name is Miles and I work on the Marketplace team. We’re looking for better ways to recommend and suggest apps that are truly crowd favorites, so of course we wanted to poll the Community. ...

363 views 3 5
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you