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Hi Sergey,

Would you please check if there are any exceptions thrown in your JIRA's log file? If possible, please send the related part of the log to us: sales at candylio.com

We have tested the plugin on our JIRA 6.4 test server and everything seems to work fine.

Please also check if you can access this URL: http://<yourhostname>:<port>/projects/CSAT?selectedItem=com.candylio.jira.plugins.jira-csat:happiness-report


Looking forward to your reply!


Candylio Team

Hi Sergey Sukhaninski

Screen Shot 2016-09-21 at 7.23.51 PM.png

There should be a heart icon on the left sidebar in project view 

Where heart icon? I dont see. =(

Hi Sergey Sukhaninskiy,

Please select your project from Projects menu dropdown for example

Screen Shot 2016-09-19 at 3.25.32 PM.png

Then you will see the icon on the left sidebar like 

Screen Shot 2016-09-19 at 3.27.15 PM.png





Where on my screenshoot left sidebar? I dont see. =(

It seems like your sidebar is disabled. The root cause can be came from the other plugin or by disabled dark feature.

You can access your dark feature http://<Your domain>/secure/admin/SiteDarkFeatures!Default.jspa

Screen Shot 2016-09-19 at 4.47.06 PM.png

I see it:


Other plugin? For example? I do not know about this =(


"Are you using custom layout plugin ? if Yes it can be a root cause"

 Yes. THANKS. I Enable new project navigation  =)

And now i look:



How can I be sure that the letters really come to people?

JSD 2.5.9

you should check the "Mail Queue" after resolving tickets >> /secure/admin/MailQueueAdmin!default.jspa


Thank you so much!


But now, when people raises estimate, he see 500 error:



But in issue:

But in dashboard:

Hi Sergey Sukhaninskiy

Could you please give me the full log and which Java version you are using ?

I am trying to reproduce that's bug.

By the way could you give me your email? so that i can contact you directly when I found the problem and have a patch for you.



Which log you are interested in?

Java 1.8.0_40

My email: S.Sukhaninskiy@modulbank.ru

Hi Sergey,

We found the issue root cause, the current comment field does not support special characters. We will deploy an improvement to support for Russian shortly. Hang on tight.


Candylio support

Hi Sergey Sukhaninskiy ,

The new release has been deploy to market place please update your latest and run re-index.





Thank you! We continue the dialogue in the mail.

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