Does JIRA have to be configured to allow anonymous access to allow anonymous NPS feedback?

Andreas Knecht Community Champion Apr 29, 2016

Will NPS survey responses still be recorded from anonymous users even if my JIRA is setup privately?

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Andreas Knecht Community Champion Apr 29, 2016

No.  NPS survey responses will be recorded, even if JIRA does not allow anonymous login.  The only thing that's necessary is that the reporter users configured in the survey still has the right to create issues.

You do need to ensure as well that your JIRA instance is accessible on the public internet (or from whichever network your users are accessing the site that you embedded the survey on).

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