We are very interested in making "internal comment" the default for JIRA Service Desk (as opposed to "respond to customer"). It's not exactly the same UI, which is why I question this and it was not apparent from the documentation I reviewed.
Is this something that is possible, or planned to be included?
We've disabled the service-desk-comment-field module of the Service Desk plugin and now are happy with both plugins. The current problem (with version 1.6.2) is that per-transition configuration options do not have 'visible to all' among them.
Hey Atlassian community, I help lead engineering at Sentry, an open-source error-tracking and monitoring tool that integrates with Jira. We started using Jira Software Cloud internally last year, a...
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