Does JIRA Comment Security Default work with JIRA Service Desk?

We are very interested in making "internal comment" the default for JIRA Service Desk (as opposed to "respond to customer"). It's not exactly the same UI, which is why I question this and it was not apparent from the documentation I reviewed.

Is this something that is possible, or planned to be included?


1 answer

We've disabled the service-desk-comment-field module of the Service Desk plugin and now are happy with both plugins. The current problem (with version 1.6.2) is that per-transition configuration options do not have 'visible to all' among them.




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