IWAAC does support AD authentication for any distribution of Jira, including JIRA Service Desk, as long as your users are managed by Crowd. If Crowd does not manage your customers but only your agents, only your agents will be provided with Integrated Windows Authentication.
It started as any story starts, on a normal, rainy day. Admin meets App, and her name was Klok2, and like any first relationship we were both trying to make it work but neither one knew what...
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