Does Configuration Manager for Jira support Jira Service Desk version 3.8? Edited

Does Configuration Manager for Jira by Botron support copying Jira Service Desk projects?

I'm looking for an add-on to manage copying Jira Service Desk Project configurations (workflows, screens, fields, users, permissions....etc)  from a Development system to a Production system for Jira Service Desk at version level 3.8.

1 answer

Hi Tony,

Copying projects from Development to Production is one of the main use-cases supported by Configuration Manager for Jira. You can find details about how this is done here - 

CMJ supports all Jira Core configuration objects associated with the project (including workflows, screens, fields, permissions, etc.). It also supports Jira Software objects (Agile boards). However, the Jira Service Desk specific configuration isn't currently supported (i.e. SLAs, queues, reports, etc.) - this is the main thing we're working on now and we expect to release it in the next few months.

If you have any questions, don't hesitate to contact us directly at


Hi George - we too would really appreciate that feature, support for JSD as well. Great tool!

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