Display insight macro information on confluence page for JSD customer Edited

Hi all,
I've embedded the insight macro for confluence on a confluence page in a knowledge base space which is connected to our service desk project in JIRA. The content of the macro is visible for licensed confluence users. If a customer from JSD opens the page he just get's this message: "Authentication required. You need to be logged in to see the Insight objects."

error_insight_confluence.jpg
The space is open for anonymous access so that our customers can check our troubleshooting articles without any confluence license.
Does anyone has an idea how to solve this issue or set the permissions correctly?

Thank you in advance!


Kind regards
Susan

1 answer

1 accepted

0 vote

Hi Susan,

As the implementation is as of today (Insight 5.1.4), a valid User needs to be logged in to JIRA to be able to access the Insight information, due to permissions.

This will probably be changed in the future, but I don't have information on when.

Best Regards
Alexander

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Bridget Sauer
Published Thursday in Marketplace Apps

Calling all developers––You're invited to Atlas Camp 2018

 Atlas Camp   is our developer event which will take place in Barcelona, Spain  from the 6th -7th of   September . This is a great opportunity to meet other developers and get n...

282 views 0 6
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you