I've created a Kanban board that displays a combination of tickets from a Jira project and a Jira Service Desk project.
Jira Service Desk has a special field called "Organizations" which is locked and cannot be assigned for any other ticket type.
Every other ticket on the system (including Jira Service Desk tickets) has a field called "Customer" that we populate manually.
When displaying issues (specifically on the Kahnban board's Card layout) I wish to display "Organization" if it has a value, or else display "Customer".
I've investigated solutions like:
- displaying both properties (it takes too much real-estate and is distracting seing "None" on every card)
- Creating a custom field (but I cannot find any cloud-supported add-ins for creating a calculated field from two other fields like this situation requires)
- Creating some sort of automation rule to fill in the "Customer" field from the auto-assigned "Organization" field, but the "Organization" field can't even be accessed from service desk automation.
Can any one offer any kind of solution for unifying these fields or displaying them as unified?
It started as any story starts, on a normal, rainy day. Admin meets App, and her name was Klok2, and like any first relationship we were both trying to make it work but neither one knew what...
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