Display KB Articles Associated with an Insight Object?


I would like to have particular KB articles suggested in the ticket "Related knowledge base articles" section depending on the Insight object referenced.

For example - if the Insight Object "Exchange" is selected in the ticket details I would like all KB articles (How To's) available for viewing as a link within that ticket.

Hope this makes sense?


1 answer

0 vote

Hi Mark,

Looking at how the Knowledge Base is configured, it doesn't seem possible to be able to use custom fields in general to filter the articles related. You do have the option to set labels based on the Request type, but that seems to be the only option.

For more information take a look at https://confluence.atlassian.com/servicedeskcloud/serving-customers-with-a-knowledge-base-732528995.html

Best Regards

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Bridget Sauer
Published yesterday in Marketplace Apps

Calling all developers––You're invited to Atlas Camp 2018

 Atlas Camp   is our developer event which will take place in Barcelona, Spain  from the 6th -7th of   September . This is a great opportunity to meet other developers and get n...

62 views 0 4
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you