I would like to have particular KB articles suggested in the ticket "Related knowledge base articles" section depending on the Insight object referenced.
For example - if the Insight Object "Exchange" is selected in the ticket details I would like all KB articles (How To's) available for viewing as a link within that ticket.
Hope this makes sense?
Looking at how the Knowledge Base is configured, it doesn't seem possible to be able to use custom fields in general to filter the articles related. You do have the option to set labels based on the Request type, but that seems to be the only option.
For more information take a look at https://confluence.atlassian.com/servicedeskcloud/serving-customers-with-a-knowledge-base-732528995.html
Atlassian Summit is an excellent opportunity for in-person support, training, and networking.Learn more
...there's anything I've learnt from working, it's that people are lazy! No offense to anyone reading this, but it's true and we can all admit it. The easier you make something for someone, the more...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs