Disable mail notification on plugin email HELPDESK


i'm trying the plugin as it seems useful for my aims.

What i can't understand is if it's possible to disable notification to customer.

i want all the comunications to be managed by support, not anything sent automatically, including the mail sent when a issue is open. I saw there is a panel where i can manage the contents of the mail, but i don't want the mail at all.

is this possible?





1 answer

Hi Marco,

With the current version of the plugin this is not possible to achieve, however I think that this is an easy feature to implement so we will include it on our roadmap. Hopefully it will be available soon. I will update this answer when it's released.

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