Data Consistency between two JIRA databases in the dev Environment and Tickets updates Dev & Prod

We are looking at using Backbone plugin to sync to JIRA databases in Development. The question is, will the backbone plugin merge and also ensure data consistency in the two databases or are we looking at data variations from the two databases?


Using a plugin for synchronization - If a developer opens Ticket #999 in the development environment and a Project Manager modifies the same Ticket #999 in production, does the modification made by the PM in production overwrites the inputs originally entered by the developer in the development environment or will the ticket #999 reflect inputs entered by both the developer in the development environment and also inputs of the PM in the production environment?

1 answer

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Hi Mike,

I am the technical lead of Backbone and will try to answer your questions.

Backbone Issue Sync syncs all the issue data between JIRA instances and ensures the consistency within these databases.

If changes are done to the same ticket, Backbone examines these changes on the field level and will always take the newest change for this field. In order to elaborate on your example, it could be this flow:

  • Developer opens ticket #999 in development environment
    • summary: Test ticket
    • description: Dev description
  • Backbone syncs the ticket to the production environment
  • Project Manager modifies ticket #999 in production environment like this:
    • description: prod description
    • priority: high
  • Backbone syncs the changes back to the development environment
  • The ticket would look in both environments like this:
    • summary: Test ticket
    • description prod description
    • priority: high

If you like to discuss your use case in more detail, you can also contact our support team at


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