Hi Robert,
Hope this finds you well. Customising and formatting emails, can not be done with Survey. We encourage you to use our 30-days free evaluation and try the plugin to ensure that the plugin meets your needs.
We could also set up a call with you, if you are interested in sharing your use case with us so that we can suggest if any of our other plugins would be suitable for you if not Survey.
Kind Regards
Divya Margani
Support & QA Analyst | Adaptavist
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