Customised JIRA Mail Handler stopped working Edited

 

Hello there, 

I've created a mail handler and configured for adding comments to the tickets. Since last few days, it seems not working and throwing the exceptions below

ERROR [] ThreadPoolAsyncTaskExecutor::Thread 122 Admin 797x15721886x2 fizo00 114.143.79.66,127.0.0.1 /rest/plugins/1.0/com.myplugin.servicedesk-helper-key Handler 'com.myplugin.servicedeskhelper.emails.messagehandlers.SDCreateOrCommentHandler' cannot be instantiated because there is no corresponding enabled module defining message-handler of such class

ERROR [] ThreadPoolAsyncTaskExecutor::Thread 122 Admin 797x15721886x2 fizo00 114.143.79.66,127.0.0.1 /rest/plugins/1.0/com.myplugin.servicedesk-helper-key null[null]: Cannot instantiate message handler 'com.myplugin.servicedeskhelper.emails.messagehandlers.SDCreateOrCommentHandler. This service will not work until this problem is fixed.

 

I have no clue why this exception is occurring. I have checked the jira-mail-plugin and tried to disable and enable it as mentioned here, but still no luck.

 

Thank you!

-Anuj

 

 

0 answers

Suggest an answer

Log in or Sign up to answer
Atlassian Summit 2018

Meet the community IRL

Atlassian Summit is an excellent opportunity for in-person support, training, and networking.

Learn more
Community showcase
Published Jul 25, 2018 in Marketplace Apps

Jira Cloud and Bitbucket Cloud Integration with Microsoft Teams

One of the newest products in the Microsoft family - Microsoft Teams,  is a chat-based hub for teamwork that integrates all the people, content, and tools your team needs to be more engaged and ...

733 views 0 3
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you