Customer Satisfaction Survey add-on is not sending survey emails to users

Hi,

I have installed and configured Customer Satisfaction Survey for JIRA. 

A test email is sent when I use "Send Test Email". I configured addon to resolved event. However when I resolve a ticket it doesn't send an email to user (reporter). 

I'm testing on JIRA version 7.1.2.

Also, reporter and assignee are different users.

I have followed the configuration guidelines in the support document. Please let me know if I am missing anything.

Thanks.

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