CustomWare Zendesk Connector Plugin - No External System Type Available

Versions: JIRA 6.0.6, Zendesk for JIRA 2.2.6

Dropdown for External System Type when setting up the connector has only --- None Available ---

Cannot set up connector because there are no external system types available.

Reinstalled plugin multiple times. I've followed the guide on Zendesk's site and I don't believe I've missed any steps. Any insight on this, or do I need to contact CustomWare?


4 answers

1 accepted

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Accepted answer

I ended up just disabling then re-enabling the plugin, then it worked. I don't know why re-installing it didn't do the same thing, but apparently it's just one of those things.

I am having this same problem with v6.0.6 of jira and Zendesk for Jira 2.2.6 - was there ever any answer to this?

Had the same problem today when, but i ended up installing 2.2.5 instead. Didnt have any problems with that version.

I am Chirag Shah and i am founder of IntegrateCloud Inc ( and we have launched a product which allows seamless connection between Zendesk and Atlassian Jira.I would really appreciate if you can go through this overview video and try free for 30 days on our website ( use google chrome or Mozilla or IE10.

Youtube URL (Overview on Connecting Zendesk and Jira)

Our website:

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